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Gezana
Gezana
Gezana Policies

Legal

Review the policies that keep Gezana safe and transparent.

1. Overview

Gezana AI values your privacy. This policy explains what information we collect, why we collect it, and how you can manage your data.

2. Information we collect

We may collect the following categories of information:

  • Account data: email address, profile details you provide, and authentication data.
  • Usage data: interactions with the app, settings, and feature usage.
  • Content you submit: prompts, messages (in English or Tigrinya), and responses stored in your chat history.
  • Device data: device identifiers, app version, and diagnostic data.
  • Billing data: subscription status and purchase history (processed by a payment platform).

3. How we use your information

We use information to:

  • Provide and improve the service.
  • Personalize responses and settings.
  • Maintain security and prevent abuse.
  • Process subscriptions and manage access to premium features.
  • Respond to support requests.

AI Model Training: We do not use your personal chat history or prompts to train our AI models. Your conversations remain private and are only processed to generate immediate responses.

4. Data sharing & Third Parties

We share data with trusted third-party service providers that help us run the service. These categories include:

  • AI Providers: To generate responses and provide intelligence features.
  • Cloud Infrastructure: To securely host, store, and manage your encrypted data.
  • Analytics Providers: To understand app usage patterns and improve performance anonymously.
  • Payment Processors: To handle subscriptions securely (e.g., Apple App Store, Google Play Store).

These providers are contractually required to protect your data and only use it to perform services on our behalf.

5. Data retention

We retain personal data for as long as your account is active or as needed to provide services and meet legal obligations. You can request deletion at any time. Deleting your account removes profile and chat content from our active systems, though limited data may be retained for legal, security, or fraud-prevention purposes.

6. Your choices

You can:

  • Access or update your account information.
  • Request account deletion directly within the app settings.
  • Web Deletion Request: If you cannot access the app, you may request account deletion via our Delete Account page or by emailing support.
  • Do Not Sell: We do not sell your personal information to data brokers or third parties. We use data solely to provide the service.
  • Do Not Track: We do not currently respond to browser “Do Not Track” (DNT) signals as there is no standardized legal framework for such signals.
  • Contact support for privacy-related requests.

7. Security

We use appropriate technical and organizational measures to protect your information. All data is encrypted in transit (using TLS) and at rest within our secure database infrastructure.

8. Children’s privacy

Gezana AI is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided personal information, contact us to request deletion.

9. International data transfers

We may process your information in countries outside your own. When we do, we apply safeguards designed to protect your information consistent with this policy.

10. Updates to this policy

We may update this policy from time to time. We will post the updated version on this page and update the “Last updated” date.

11. Contact

If you have questions or requests, contact us at support@tororogeneral.com.

Last updated: 2025-12-30